SeaPort-E Services And Capabilities
VariQ has provided services in the below Functional Areas of SeaPort-e,
with sample projects and capabilities referenced
Program and Brief Description of Services Provided:
Software Engineering, Development, Programming, and Network Support
DC Government – IT Staff Augmentation (ITSA)
PeopleSoft ERP – VariQ led a project team of PeopleSoft specialists, in support of the successful
migration from a legacy system to implementation of DC’s PeopleSoft
Enterprise Resources Package (ERP) modules for the DC Public Schools.
Network/Wireless Engineering – Our personnel support the Office of the Chief Technology Officer (OCTO)
DCWAN group who are responsible for supporting the core agency network.
Our personnel operate in a three-tier support structure which for the
current OCTO infrastructure. The functions we support in Tier 2 include:
network maintenance tasks, providing second-level support for call escalations
from the NOC and for performing on-site surveys, network assessments,
and troubleshooting both technical and functional network related problems.
Web Support – Provide support for development of Web Single Sign On framework for various
Configuration Management – VariQ Architect responsible for planning, managing, implementation of viable
custom CM solutions across multiple agencies.
Database Software Engineering
– VariQ provided requirements gathering and analysis to support the creation
of an integrated Situational Awareness System Dashboard for the DC Government
Department of Health/Health and Emergency Preparedness and Response Administration’s (HEPRA).
Information System (IS) Development
Information Assurance (IA)
Information Technology (IT) Support
United States Congress - Cyber Security Infrastructure Support Services (CSISS)
Information System (IS) Development: VariQ designed and continues to manage the Client Security infrastructure
for the Senate and has successfully performed three enterprise wide migrations
throughout the life of the program so far. Through this contract VariQ
personnel continue to support the enterprise malware detection and removal
systems which include anti-virus, spyware, firewall, components. Test
and evaluation of new capabilities and products are also supported by
this contract. VariQ developed a custom reporting platform used to report
on a weekly basis all security events pertinent to each Senate office.
Our staff is also responsible for supporting escalation tickets via the
Help Desk for malware anomalies or threats discovered throughout the network.
Once a threat has been identified, mitigation efforts are taken to eliminate
such threats. Strict SLA requirements are maintained and supported by
Information Assurance Automated Information Security Support: VariQ developed the SOC Portal and multiple tools in use within the IT
Security Branch. We maintain developers on staff who are familiar with
multiple development languages and are capable of developing products
or automating processes when needed. VariQ developed seven custom tools
and reports to support security events and functionality used by the AV
Management System. These tools were designed and developed to quickly
address security events and/or custom installation needs. VariQ incorporated
digital certificates into the Symantec SIM and the Webster SRS portal
to enhance security and enable SSL communications.
Information Technology (IT) Support, Operations, and Maintenance: Our engineers support both onsite and offsite IT engineering and operations
of the VMWare vSphere to prescribed enterprise-grade security service
levels. Our team performs under a strict Service Level Agreement (SLA)
for all services performed. We also support multiple security incident
management systems, and are responsible for execution of a test and development
computing environment. Our engineers are trained and support various technologies
including: the nCircle vulnerability scanner system, ArcSight Security
Information Manager (SIM), multiple databases, a web portal with custom
tools. Quality assurance is maintained throughout the program via documented
processes and procedures. Deliverables include daily, weekly, and monthly reports.
Department of Veterans Affairs (VA)
Training: VariQ personnel conducted end-user training on a custom CRM platform.
This project required IT consultants to be trained on a custom application,
in order to train end users. VariQ trained non-technical personnel while
providing excellent customer service under specific time constraints.
Impact/Benefits: Project completion enabled implementation of new CRM
platform with fully trained user community.
U.S. Capitol Police (USCP), Office of Information Systems (OIS) –
Project Management Support
Program Support: VariQ personnel provide support to the Program Management Office (PMO),
performing oversight of USCP projects and contracts, analyzing USCP project
performance measurement against baselines, and communicating project performance
to the USCP Chief Information Officer. Provide technical services to address
OIS business needs by supporting the business processes with a sustainable,
well-architected program management solution using a staff of skilled
Project Management specialists.
VariQ is responsible to design, develop, document and deliver key PMO
infrastructure components; assist the PMO in implementing and administering
the solution; and train staff on its purpose and use.
Functional and Administrative Support
United States Coast Guard (USCG) – C4IT –Help Desk Consolidation
Functional Administrative Management: VariQ staff are tasked with supporting the transition of 11 separate and
geographically diverse Help Desks for the C4IT division of the Coast Guard.
The project will require replacement of the existing telephony system,
upgrade of the Remedy CRM system, and coordination of the relocation of
some personnel to St. Louis. As SME for call center and Help Desk processes
and systems we will be responsible for reviewing requirements for telephony,
Remedy, Help Desk processes and business continuity. The Help Desk will
be ITIL compliant and all documentation and processes must meet or exceed
-- Full lifecycle call center build out
-- Assisting clients with a broad range of call-center-related projects,
including strategic call center plan development and call center consolidation/rationalization
efforts, end-to-end management of major call center moves and consolidations
-- Management of infrastructure optimization efforts
-- Reviews of operational processes
-- Management of efforts to improve operational processes and supporting tools