SeaPort-E Services And Capabilities

VariQ has provided services in the below Functional Areas of SeaPort-e, with sample projects and capabilities referenced

Functional Area:

Program and Brief Description of Services Provided:

Software Engineering, Development, Programming, and Network Support

DC Government – IT Staff Augmentation (ITSA)

  • PeopleSoft ERP – VariQ led a project team of PeopleSoft specialists, in support of the successful migration from a legacy system to implementation of DC’s PeopleSoft Enterprise Resources Package (ERP) modules for the DC Public Schools.
  • Network/Wireless Engineering – Our personnel support the Office of the Chief Technology Officer (OCTO) DCWAN group who are responsible for supporting the core agency network. Our personnel operate in a three-tier support structure which for the current OCTO infrastructure. The functions we support in Tier 2 include: network maintenance tasks, providing second-level support for call escalations from the NOC and for performing on-site surveys, network assessments, and troubleshooting both technical and functional network related problems.
  • Web Support – Provide support for development of Web Single Sign On framework for various applications.
  • Configuration Management – VariQ Architect responsible for planning, managing, implementation of viable custom CM solutions across multiple agencies.
  • Database Software Engineering VariQ provided requirements gathering and analysis to support the creation of an integrated Situational Awareness System Dashboard for the DC Government Department of Health/Health and Emergency Preparedness and Response Administration’s (HEPRA).

Information System (IS) Development

Information Assurance (IA)

Information Technology (IT) Support

United States Congress - Cyber Security Infrastructure Support Services (CSISS)

  • Information System (IS) Development: VariQ designed and continues to manage the Client Security infrastructure for the Senate and has successfully performed three enterprise wide migrations throughout the life of the program so far. Through this contract VariQ personnel continue to support the enterprise malware detection and removal systems which include anti-virus, spyware, firewall, components. Test and evaluation of new capabilities and products are also supported by this contract. VariQ developed a custom reporting platform used to report on a weekly basis all security events pertinent to each Senate office. Our staff is also responsible for supporting escalation tickets via the Help Desk for malware anomalies or threats discovered throughout the network. Once a threat has been identified, mitigation efforts are taken to eliminate such threats. Strict SLA requirements are maintained and supported by this project.
  • Information Assurance Automated Information Security Support: VariQ developed the SOC Portal and multiple tools in use within the IT Security Branch. We maintain developers on staff who are familiar with multiple development languages and are capable of developing products or automating processes when needed. VariQ developed seven custom tools and reports to support security events and functionality used by the AV Management System. These tools were designed and developed to quickly address security events and/or custom installation needs. VariQ incorporated digital certificates into the Symantec SIM and the Webster SRS portal to enhance security and enable SSL communications.
  • Information Technology (IT) Support, Operations, and Maintenance: Our engineers support both onsite and offsite IT engineering and operations of the VMWare vSphere to prescribed enterprise-grade security service levels. Our team performs under a strict Service Level Agreement (SLA) for all services performed. We also support multiple security incident management systems, and are responsible for execution of a test and development computing environment. Our engineers are trained and support various technologies including: the nCircle vulnerability scanner system, ArcSight Security Information Manager (SIM), multiple databases, a web portal with custom tools. Quality assurance is maintained throughout the program via documented processes and procedures. Deliverables include daily, weekly, and monthly reports.

Training Support

Department of Veterans Affairs (VA)

  • Training: VariQ personnel conducted end-user training on a custom CRM platform. This project required IT consultants to be trained on a custom application, in order to train end users. VariQ trained non-technical personnel while providing excellent customer service under specific time constraints.
    Impact/Benefits: Project completion enabled implementation of new CRM platform with fully trained user community.

Program Support

U.S. Capitol Police (USCP), Office of Information Systems (OIS) – Project Management Support

  • Program Support: VariQ personnel provide support to the Program Management Office (PMO), performing oversight of USCP projects and contracts, analyzing USCP project performance measurement against baselines, and communicating project performance to the USCP Chief Information Officer. Provide technical services to address OIS business needs by supporting the business processes with a sustainable, well-architected program management solution using a staff of skilled Project Management specialists.
    VariQ is responsible to design, develop, document and deliver key PMO infrastructure components; assist the PMO in implementing and administering the solution; and train staff on its purpose and use.

Functional and Administrative Support

United States Coast Guard (USCG) – C4IT –Help Desk Consolidation

  • Functional Administrative Management: VariQ staff are tasked with supporting the transition of 11 separate and geographically diverse Help Desks for the C4IT division of the Coast Guard. The project will require replacement of the existing telephony system, upgrade of the Remedy CRM system, and coordination of the relocation of some personnel to St. Louis. As SME for call center and Help Desk processes and systems we will be responsible for reviewing requirements for telephony, Remedy, Help Desk processes and business continuity. The Help Desk will be ITIL compliant and all documentation and processes must meet or exceed ITIL recommendations.
    -- Full lifecycle call center build out
    -- Assisting clients with a broad range of call-center-related projects, including strategic call center plan development and call center consolidation/rationalization efforts, end-to-end management of major call center moves and consolidations
    -- Management of infrastructure optimization efforts
    -- Reviews of operational processes
    -- Management of efforts to improve operational processes and supporting tools

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